A $190 million phone call: Medicare Advantage insurance giant accuses government of stripping bonus payments after one bad 'secret shopper' call

Elevance's lawsuit claims it was penalized over a single call that its call center never actually received, with a $500 million impact on 2025 revenue.

A $190 million phone call: Medicare Advantage insurance giant accuses government of stripping bonus payments after one bad 'secret shopper' call
Elevance's lawsuit claims it was penalized over a single call that its call center never actually received, with a $500 million impact on 2025 revenue. Read More