Retailers are reversing generous returns policies which cost a staggering $817 billion last year–but consumers still expect easy returns as they plan their holiday shopping
Some 38% of shoppers are relying on returns as part of their shopping strategy by purchasing more gifts than they need with the plan to return later.
Some 38% of shoppers are relying on returns as part of their shopping strategy by purchasing more gifts than they need with the plan to return later. Read More
